Operations
Day-2 operations
Patches, scaling, configuration, and incident handling for App Hosting and catalog apps.
Software operations
outsourced
Monitoring, backup, and support for your applications – operations as a product, not just infrastructure maintenance.
Made in Germany
ISO 27001
ISO 9001
DSGVO-konform
DORA Compliant
24/7 Support
What is software operations?
We run the operational lifecycle of your software: availability, updates, incidents, backups, and audit evidence. You keep product ownership – we run operations on the platform.
Monitoring
Visibility
Observability with metrics, logs, traces, and Endpoint Monitoring.
Backup & Restore
Recovery
Tested backups – not only backup jobs, but proven restore processes.
Support
Reachability
24/7 support with defined response times – optionally as a full-coverage SLA.
How we do it
From platform to support – book modularly or as a package. Each layer builds on the previous one.
Platform
Managed Kubernetes
Cluster, networking, storage, ingress, and certificates – production-ready in Germany.
Add-ons
Catalog apps
Proven tools from the managed apps catalog – installed, updated, and operated for you.
Line-of-business app
GitOps with Argo CD
Delivery of your custom software – controlled releases from staging to production.
Observability
Observability
Metrics, logs, traces, and endpoint checks – alerts and runbooks included.
Onboarding
Your team ready to go
Access, tools, and deployment workflows – we onboard you to GitLab, Argo CD, and day-to-day operations.
Support
Expert support
Defined response times, optional 24/7 – when it matters, we are there.
Pricing
Depends on number of apps, environments, and SLA – transparently calculable.
App operations
Single application
Per application
Monitoring baseline included
Business-hours support
Platform + apps
Multiple workloads
Cluster + multiple apps
Optional 24/7 support
Compliance package
Enterprise SLA
Full-coverage insurance
Defined response times
Dedicated contacts
Quarterly reviews
Who is this for?
Typical triggers for outsourced software operations in B2B.
Software vendors
SaaS providers without an in-house ops team – see SaaS Hosting.
IT leadership
Compliance pressure (GDPR, NIS2, DORA) without internal capacity.
Engineering teams
Focus on features instead of night shifts – Delivery and operations from one partner.
Compliance & regulatorische Anforderungen
Die ayedo Software Delivery Platform erfüllt die Anforderungen aktueller EU-Verordnungen. Von GDPR über NIS-2 bis DORA – designed für regulierte Branchen und kritische Infrastrukturen.
GDPR-konforme Datenverarbeitung
Privacy by Design & Default.
EU-Datenhaltung (Deutschland), Customer-Managed Keys (BYOK/BYOHSM), Verschlüsselung at rest/in transit. ISO 27001-zertifiziertes Datenschutz-Management. Mehr zur GDPR.
NIS-2-konformer Betrieb
Resilienz für kritische Infrastrukturen.
24/7 Monitoring, Incident-Response, BCP/DR-Prozesse, Supply-Chain-Transparenz (SBOM). Mehr zu NIS-2.
DORA-ready für Finanzinstitute
IKT-Resilienz nach Maß.
IKT-Risikomanagement, dokumentierte Exit-Strategien, Drittpartei-Risiko-Management, TLPT-Readiness. Mehr zu DORA.
CRA-konforme Software Supply Chain
Security by Design über den gesamten Lifecycle.
SBOM-Generation, CVE-Scanning, signierte Container-Images, GitOps-basierte Audit-Trails. Mehr zum CRA.
Cloud Sovereignty Framework
Digitale Souveränität messbar gemacht.
EU-basierte Operations, offene Standards, Exit-Fähigkeit ohne Lock-in. Mehr zum Framework.
Data Act-konforme Portabilität
Switching ohne Hürden.
Offene APIs, standardisierte Formate, vollständige Exit-Runbooks. Mehr zum Data Act.
Integrierte Compliance-Roadmap
Ganzheitlicher Ansatz.
Wie ayedo GDPR, NIS-2, DORA, CRA, Data Act und ISO 27001/9001 systematisch adressiert. Zur Übersicht.
Frequently asked questions
Outsourcing software operations – scope, SLA, and handoff.
What does outsourced software operations cover?
Availability, deployments, monitoring, backups, incident response, patch management, and audit evidence – on Managed Kubernetes. The product roadmap stays with you.
How is this different from Managed Kubernetes alone?
Kubernetes = platform; software operations = the operational lifecycle of your application, including releases and app SLAs. Often combined with App Hosting.
When does outsourcing pay off?
When on-call duty, compliance, or parallel customer environments do not scale in-house – typical for SaaS providers and regulated B2B software.
How does the handoff from an internal team work?
Runbooks, access, and cutover in phases – no big bang. Cost comparison: Managed Kubernetes vs. classic hosting.
Which compliance standards are supported?
GDPR, ISO 27001, NIS2, DORA – documented controls and EU hosting depending on the package.
You build it. We run it.
Excellent performance and maximum uptime - that's what we wake up for. And sometimes even in the middle of the night.
100+ clusters
under Management
We operate more than 100 Kubernetes clusters in production for our customers.
300+ databases
under Management
We operate, monitor, and protect more than 300 production databases.
1 Petabyte Object-Storage
under Management
We operate one petabyte of object storage for backups, artifacts, and application data.
100 million timeseries
on average
Our monitoring systems ingest 4 million datapoints per second.
38.000+ Logs
per second
Our collectors capture logs continuously and store them GDPR-compliant — over 100 billion entries per month.
5.000+ Backups
per day
We write more than 5,000 backups every day to encrypted long-term storage — about 150 terabytes of backup volume per month.
270 million end users
per month
More than 9 million end users use software we operate every day, on the internet or on-premises.
99,99% Uptime
annual average
Our managed services are unavailable for less than one hour per year on average.
MTTD < 5 minutes
on average
Our alerting typically detects faults and outages within a few minutes.