Day-to-day operations
Incidents, platform questions, and operational guidance for your managed clusters and apps – with SLAs matching the booked package.
Consulting & Support
for Kubernetes and more
On-call, incident response, and consulting with clear SLAs – for Managed Services and for catalog apps or Kubernetes you operate yourself. Predictable support costs instead of an in-house on-call team.
Made in Germany
ISO 27001
ISO 9001
DSGVO-konform
DORA Compliant
24/7 Support
Managed Services Support
Our support packages apply primarily to Managed Services – everything we offer under Hosting, from Managed Kubernetes to App Hosting. They cover day-to-day operations as well as onboarding and offboarding.
Onboarding
Access, interfaces, security clearances, and the move into regular operations are part of support – not only steady-state operations.
Offboarding
We support an orderly handover or exit – documentation, access, and the final operating period stay covered.
| Basic | Premium | Priority | |
|---|---|---|---|
| Regular support hours | Mo – Fr 09 – 17 Uhr |
Mo – Fr 09 – 17 Uhr |
Mo – Fr 09 – 17 Uhr |
| Incident hotline | – | – | Mo – So 00 – 24 Uhr |
| Support channels | |||
| Guaranteed response time | – | 2 hours during business hours |
Incidents: 2 hours, 24/7 Requests: 2 hours during business hours |
| Standard hourly rate for projects |
149,95 € /hour 199,95 € off-hours |
149,95 € /hour 199,95 € off-hours |
149,95 € /hour 199,95 € off-hours |
| Base price | Free for managed-service customers |
499,95 € /month 1 cluster included |
2.495,95 € /month 5 clusters included. Extra cluster 495.95 € / month |
Binding support terms are in the service annex.
Application Support
Expert support for catalog apps you operate yourself. For compliance, customer contracts, or 24/7 reachability – even without a managed service. Knowledge transfer in our workshops.
OpenBao
New
Secret management for Kubernetes
OpenBao Vault is an identity-based system for managing secrets and encryption. A secret is anything you want to strictly control access to, such as API encryption keys, passwords, and certificates.
Application Support available
Kyverno
Policy management for Kubernetes
Kyverno helps Kubernetes users adhere to best practices and compliance requirements while simultaneously enhancing the security and stability of their cluster environments. As an open-source tool, Kyverno provides a cost-effective solution for enforcing policies that improve the security and efficiency of Kubernetes deployments.
Application Support available
Keycloak
Bundle
The open-source enterprise SSO platform
Keycloak is an open-source identity and access management solution that provides single sign-on, user management, and support for protocols such as OAuth2 and OpenID Connect. It enables organizations to manage authentication and authorization centrally and to adapt flexibly to specific requirements through extensions and customizations. Keycloak helps developers simplify and centrally manage authentication and authorization in their applications. It also offers features such as social login, two-factor authentication, and user self-management.
Application Support available
| Premium | Priority | |
|---|---|---|
| Regular support hours | Mo – Fr 09 – 17 Uhr |
Mo – Fr 09 – 17 Uhr |
| Incident hotline | – | Mo – So 00 – 24 Uhr |
| Support channels | ||
| Guaranteed response time | 2 hours during business hours |
Incidents: 2 hours, 24/7 Requests: 2 hours during business hours |
| Standard hourly rate for billed effort |
149,95 € /hour 199,95 € off-hours |
149,95 € /hour 199,95 € off-hours |
| Base price Availability and response time |
499,95 € /month 1 catalog app included |
2.495,95 € /month 1 catalog app included. Extra app 499.95 € / month |
Binding support terms are in the service annex.
Kubernetes Support
The same terms for Kubernetes itself – when you operate the cluster and need ayedo as cover for support and consulting. Hands-on practice in the workshops.
| Premium | Priority | |
|---|---|---|
| Regular support hours | Mo – Fr 09 – 17 Uhr |
Mo – Fr 09 – 17 Uhr |
| Incident hotline | – | Mo – So 00 – 24 Uhr |
| Support channels | ||
| Guaranteed response time | 2 hours during business hours |
Incidents: 2 hours, 24/7 Requests: 2 hours during business hours |
| Standard hourly rate for billed effort |
149,95 € /hour 199,95 € off-hours |
149,95 € /hour 199,95 € off-hours |
| Base price Availability and response time |
499,95 € /month 1 cluster included |
2.495,95 € /month 1 cluster included. Extra cluster 499.95 € / month |
Binding support terms are in the service annex.
Support like from your own team
Named contacts from the platform team – not just tickets, but guidance on architecture, operations, security, and compliance.
Architecture
Practices from running the SDP: 15-Factor apps, Kubernetes as the target system, GitOps, and shared responsibility – so your software stays operable.
Infrastructure
Cluster sizing, upgrades, and scale-out in the ayedo Cloud, Dedicated, or BYOC/on-premises. The same operating standard regardless of location.
Integrations
Hooks into existing IAM, monitoring, and line-of-business systems: OIDC, SAML, LDAP, SCIM, APIs, and legacy – not greenfield only.
Security
Zero Trust, policies with Kyverno, secrets, and incident response. We harden with you instead of commenting on checklists.
Compliance
Emergency Support
Incident response under the booked SLA: email, phone, chat – Priority around the clock, including weekends and holidays.
Software Delivery Platform
Managed Kubernetes, identity, CI/CD, GitOps, registry, secrets, and observability – in the ayedo Cloud, Dedicated, or BYOC. Open source, without unnecessary lock-in.
Workshops & knowledge transfer
Hands-on, not slides: Application Specialist for catalog apps, Platform Building, and Software Compliance for ISMS and regulation.
Predictable terms
Clear packages and hourly rates instead of open-ended effort. ISO-certified processes as a basis for GDPR, NIS-2, and DORA – plus Application Support when you operate the stack yourself.
You build it, we run it
Your developers stay on the product. ayedo takes delivery and operations – or covers Kubernetes and catalog apps you run yourself.
Kubernetes
Managed Kubernetes with control plane, add-ons, and Day-2. If you run the cluster yourself, Application Support applies: Premium or Priority for one cluster each, extra clusters €499.95.
Application Support
Expert support for catalog apps, even without a managed service – for example Kyverno in your own cluster. Premium or Priority for one app each, extra apps €499.95. The retainer covers reachability; effort is billed extra.
Build & Package
Containerization and packaging with Docker and Helm for the Software Delivery Platform. On request GitLab and Harbor for code and OCI artifacts.
Multi-Stage Deployments
Observability
Metrics, logs, and alerts for clusters and apps – Grafana, VictoriaMetrics, and VictoriaLogs. The same stack we run in the SDP.
Backup & Restore
Velero backs up clusters and relevant applications. Storage target and defaults are in the Service Annex; technically S3 Storage, or your own backend on request.
Security & Identity
SSO via OAuth, SAML, or OpenID on every platform component. Authentik / ayedo ID with audit logs and connectors for LDAP, Entra ID, or SCIM.
Compliance
Infrastructure
Cluster, network, and storage in the ayedo Cloud, Dedicated, or BYOC/on-premises. The same operating standard regardless of location.